InfoTrack and One Legal: Redefining Connected Legal Workflows

The acquisition of One Legal by InfoTrack marked a pivotal moment in the evolution of U.S. legal technology, especially in California’s highly active litigation market. By bringing together a specialist in court filing and litigation support with a global leader in integrated legal software, the combined organization aims to offer a more seamless, end-to-end experience for law firms of all sizes.

From Regional Specialist to Integrated Platform Powerhouse

Before the transaction, One Legal had built a reputation as a trusted provider of online litigation support services, including court filing and service of process, with deep expertise in California’s superior courts. InfoTrack, meanwhile, operated internationally in markets such as Australia, the United Kingdom, New Zealand, and the United States, focusing on integration-driven solutions that connect legal tasks directly to case and practice management systems.

The acquisition connected these complementary strengths:

• One Legal: Local court expertise, premium customer support, and a history of reliable, on-time filing and service.
• InfoTrack: Integration capabilities, scalable SaaS infrastructure, and a global understanding of how law firms manage information and workflows.

Together, they seek to provide a single, more comprehensive route from case intake through filing, service, and beyond, particularly for litigation-focused practices.

Why California Matters in the Legal Tech Landscape

California is one of the largest legal markets in the United States, with a high volume of civil and commercial litigation and an extensive network of superior courts. Many of these courts have adopted electronic filing (eFiling) requirements, which has accelerated the adoption of online platforms that can manage filings, service of process, and court-related tasks.

By acquiring One Legal, InfoTrack significantly strengthened its presence in this environment:

• Access to all 58 California superior courts via One Legal’s established connections.
• Expanded coverage to additional state courts in Illinois, Indiana, and Texas.
• A base of thousands of active law firm customers that already rely on electronic workflows for their day-to-day litigation tasks.

This regional depth supports InfoTrack’s broader goal of becoming a familiar, trusted brand for litigation teams across the U.S., while retaining One Legal’s localized expertise and client relationships.

What Each Company Brings to the Combined Offering

Integrated Workflows: How Law Firms Stand to Benefit

For law firms, the primary value of this acquisition lies in workflow integration. Instead of handling filings, service, deadline calculations, and document management through separate tools, firms can move toward a more unified experience.

Key advantages for legal professionals

• Single point of access to multiple courts and services, reducing the need for multiple vendor logins and training.
• End-to-end matter coverage, from initiating litigation to managing deadlines and post-judgment filings.
• Reduced manual data entry through integration with practice and case management systems, minimizing typographical errors and rework.
• Improved billing accuracy thanks to workflow tools that support precise expense tracking and reconciliation.
• Visibility into case status via online tracking of filings, service attempts, and court responses.

InfoTrack’s Broader U.S. Expansion Strategy

The One Legal deal is part of a wider strategy by InfoTrack to deepen its footprint in the U.S. legal technology market. Subsequent investments, such as acquiring a majority interest in LawToolBox (a court rule and deadline management system), show a pattern of expanding along the litigation lifecycle and into core calendaring functions.

Through these moves, InfoTrack is working toward an ecosystem where:

• Key litigation tasks—filing, service, deadlines, and document workflows—are tightly connected.
• Firms can use existing platforms (such as practice management or Microsoft 365) as their central workspace while InfoTrack-powered tools run in the background.
• Additional services, including process serving networks and legal media platforms, extend the value of the core litigation tools.

What Stays the Same for One Legal Customers

Although acquisitions often raise concerns among existing customers, the InfoTrack–One Legal deal was structured to preserve continuity where it matters most. One Legal continues to operate from its long-standing headquarters in Petaluma, California, maintaining its established operational model and customer support philosophy.

For existing users, this has typically meant:

• Continued access to familiar eFiling and service of process workflows.
• Ongoing premium customer support from teams experienced with California’s court rules and procedures.
• Gradual introduction of new features and integrations rather than abrupt platform changes.

Over time, the intention is that One Legal users gain additional capabilities—such as tighter integrations with case management software and enhanced reporting—while keeping the reliability and court knowledge they have historically relied on.

Why Integrated Legal Technology Is Gaining Momentum

The consolidation of specialized services like One Legal into broader platforms such as InfoTrack reflects a larger trend: law firms are seeking fewer, more powerful systems that can manage complex workflows rather than a patchwork of disconnected tools. Studies from legal industry analysts and bar associations have noted that firms increasingly look for cloud-based, integrated solutions to cope with growing caseloads, remote work, and client expectations for responsiveness and transparency.

Key drivers behind this shift include:

• Mandatory eFiling policies in many jurisdictions, which require firms to use digital tools for submissions.
• Data security and compliance requirements that favor consolidated, professionally managed platforms over ad hoc local solutions.
• Operational efficiency pressures, as firms seek to reduce administrative time and focus more on substantive legal work.
• Remote and hybrid work models, which demand secure access to court documents and workflows from any location.

Practical Ways Firms Can Leverage the Combined Capabilities

Firms that wish to take full advantage of the InfoTrack–One Legal ecosystem can consider several practical steps.

1. Map existing litigation workflows

Start by identifying how your firm currently handles key tasks:

• How are new matters opened and recorded?
• Where are court deadlines tracked and who is responsible?
• Which tools are used for eFiling, service of process, and document storage?

This mapping will reveal gaps and duplication that integrated tools can address.

2. Prioritize integration with case management

Because InfoTrack focuses on integrating with leading practice and case management systems, firms can often:

• Initiate filings directly from within their matter record.
• Automatically pull case details into filing forms, reducing time spent retyping information.
• Push filing confirmations, costs, and documents back into the matter file automatically.

3. Standardize processes across teams

Once integrated tools are in place, firms can create standard operating procedures that define who initiates filings, how service is requested, and how results are recorded. This consistency helps reduce missed steps, improves training for new staff, and supports quality control.

4. Monitor performance and adjust

With online, integrated systems, firms can track useful metrics such as:

• Average time from drafting to filing.
• Number of rejected filings and common reasons.
• Turnaround times for service of process.

Analyzing these data points can guide process improvements and deepen the value derived from the platform.

Potential Challenges and Considerations

While the benefits of integration and consolidation are significant, law firms should also consider potential challenges:

• Change management: Staff may be accustomed to existing workflows and hesitant to adopt new tools.
• Training needs: To realize the full benefits of integrated platforms, firms need focused training for attorneys, paralegals, and support staff.
• Vendor dependence: As more tasks run through a smaller number of providers, firms must carefully evaluate reliability, uptime, and data security practices.
• Jurisdictional differences: Court rules and eFiling requirements vary significantly among states and even counties, so firms must remain attentive to local variations as they scale their use of integrated platforms.

Addressing these issues through clear internal planning and open communication with the provider can help firms transition smoothly.

Looking Ahead: The Future of Litigation Support Platforms

The InfoTrack–One Legal combination reflects how litigation support is moving beyond isolated services into a connected ecosystem spanning filings, service, deadlines, and document workflows. As further investments and partnerships emerge—such as with calendaring tools and process serving networks—the likely direction is toward a more comprehensive, data-driven environment for managing litigation.

For law firms, this trajectory presents opportunities to:

• Reduce risk by automating critical tasks such as deadline calculations and rule-based requirements.
• Enhance client service through faster filings, more accurate updates, and clearer reporting.
• Build scalable processes that can support growth without proportional increases in administrative staff.

Firms that stay informed about these developments and strategically adopt integrated tools will be best positioned to benefit from the ongoing transformation of the legal services landscape.

Frequently Asked Questions (FAQs)

Q: What does InfoTrack’s acquisition of One Legal mean for law firms in California?

For California firms, the acquisition means that a well-known local provider of eFiling and litigation support is now backed by a global integration-focused platform. Users can expect ongoing access to familiar services with an increasing range of integrations and workflow enhancements over time.

Q: Will One Legal continue to operate under its own name?

Yes. One Legal continues to operate from its Petaluma, California base, retaining its brand and local expertise while aligning more closely with InfoTrack’s broader technology ecosystem.

Q: How does this acquisition affect eFiling and service of process?

Core services like court eFiling and service of process remain part of One Legal’s offering, but they are increasingly enhanced by InfoTrack’s integration capabilities, which can automate data entry, synchronize documents with case management systems, and streamline billing.

Q: Are there benefits for firms outside California?

Yes. One Legal’s connections extend to courts in states such as Illinois, Indiana, and Texas, and InfoTrack’s broader U.S. and international presence means that firms in multiple jurisdictions can benefit from integrated workflows and expanded service coverage.

Q: How can a firm prepare to adopt more integrated litigation tools?

Firms can begin by mapping their current processes, identifying their primary practice or case management system, and engaging with their provider to understand available integrations. Clear internal procedures, training plans, and ongoing monitoring of key performance metrics will help ensure a smooth transition and maximize the impact of the new tools.

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medha deb

 

Medha Deb is an editor with a master's degree in Applied Linguistics from the University of Hyderabad. She believes that her qualification has helped her develop a deep understanding of language and its application in various contexts.

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